Training Programs

In addition to conducting training programs for clients, I am a regularly requested speaker at events hosted by such groups as Chambers of Commerce, Trade Associations, Vistage International, and numerous Professional Societies. I can provide your organization with a qualified speaker on any of the topics listed below, or am more than happy to customize a presentation to meet your needs!

Affirmative Action/Equal Opportunity Employment

Minimize your exposure to legal liability. Learn how to implement policies, procedures and develop an employee handbook. Get up to date on current laws and common suits.

Change Management

During this interactive session, participants will learn to understand change, survive it, and develop their own personal strategy for successfully coping with workplace change. A unique management session also explores how change effects team performance and uncovers the 6 biggest mistakes managers make in handling change.

Customer Service

True customer focus stems from a quality-emphasis business philosophy, a participative management style, and a well-defined mission. Learn how to create a customer-centric culture in your organization.

Diversity Awareness

Learn how to establish a harassment free workplace and how to deal with diversity by establishing policies and procedures.

Emergency Response Planning

Anticipating emergencies and planning your response can greatly lessen the extent of injuries and limit equipment, material and property damage. Learn how to design and implement an effective plan that meets OSHA requirements and ensures employee safety during a crisis.

Employee Orientation

Welcome your new employee the "right way". Learn how to develop and implement an effective orientation program for your business. Improve employee retention by coaching from day one.

Employee Performance Evaluations

Learn to improve employee retention by providing accurate and professional feedback to employees. This session will teach both formal and informal methods.

Human Resources Management

This workshop will develop skills and knowledge for those who manage your human resources. Numerous topics will be covered, including: recruitment, retention, performance evaluations, benefits, insurance, reward systems, labor law, job analysis, employee discipline and HR strategies.

Interviewing for Retention

The program will instill in the participants a clear understanding of their legal responsibilities; upgrade the skills of experienced interviewers and introduce new skills needed to effectively interview and screen job applicants. Overall, this program will help interviewers align their interview questions with business goals, while increasing employee retention.

Leadership Behaviors

This session will develop the basic leadership competencies needed for success in today's business environment. Learn the 8 key leadership talents; improve interpersonal relations and personal effectiveness skills.

Management Skills

Develop your knowledge and skills of basic management techniques such as: time management, conflict resolution, customer service, communications/interpersonal skills and teamwork. This workshop is great for newly promoted members of the management team and for refreshing seasoned managers.

OSHA Compliance & Inspection

Know what to expect if inspected by OSHA. Learn how to develop and implement an effective safety plan, committee and programs. Don't just know how to react, know how to comply.

Recruitment & Retention

Learn both tested and creative strategies to recruit and retain the new workforce into loyal, long-term members of your organization. Understand hiring contingencies, diversity issues and worker motivation. Prevent legal problems by practicing known methods and policies.

Safety Basics

Everyone has a personal responsibility to help ensure workplace safety. Safety is all about "attitude". This course is an introduction to safety in the workplace and will improve awareness, prevention and protection of resources. Every safety subject pertinent to business is highlighted. Every employee and business will benefit.

Sexual Harassment Prevention

Learn how to establish a harassment free workplace and how to deal with discrimination by establishing policies and procedures. Topic includes diversity awareness.

Succession Planning

This interactive workshop enables participants to begin the planning process for ensuring leadership and key talent continuity. Agenda includes best practices, identifying positions, and creating senior management buy-in.

Supervision 101

This introductory course for the new or junior supervisor will help attendees develop effective traits and practices, understand their role and responsibilities, set goals, motivate others, define their style and establish a professional presence.

Teamwork

In today's business environment, teamwork is claimed to be used by everyone. When the pressure is on, can your employees really perform as a team? This course reinforces the fundamentals of teamwork and puts you through practical situations to test your "teamwork" skills and practices.

Workplace Violence Prevention & Employee Safety

Protect your employees from violence in the workplace. Alert your employees and teach them what they can do about it. Be proactive, not reactive. This course is for supervisors as well as employees. Learn how to develop action plans and practice scenarios.

For more information on these, or other topics in which you are interested, contact me today!

September 22, 2010 - "Creating Line of Sight" Pittsburgh Human Resources Association, Pittsburgh, PA

September 23, 2010 - "Training & Developing Employees" Centre County Chamber, State College, PA

September 27, 2010 - "Creating Line of Sight" PA SHRM Annual Conference, State College, PA

September 29, 2010 - "Managing Generations" PAMIC Financial Management Conference, Mechanicsburg, PA

October 11, 2010 - "Creating Line of Sight" MD SHRM Annual Conference, Baltimore, MD

October 15, 2010 - "Strategic Succession Planning" DE Valley HR Summit, Valley Forge, PA

October 26, 2010 - "Creating Line of Sight" Central PA H/R Professionals, Harrisburg, PA

October 27, 2010 - "Creating Line of Sight" Buffalo/Niagara HR Association, Buffalo, NY

November 1, 2010 - "Creating Line of Sight" Garden State Council SHRM Annual Conference, Long Branch, NJ

November 3, 2010 - "Strategic Succession Planning" Delaware SHRM Annual Conference, Newark, DE

January 20, 2011 - "Creating Line of Sight" Wellspan EAP, York, PA

February 8, 2011 - "Strategic Succession Planning" Lancaster County HR Association, Lancaster, PA

March 17, 2011 - "Creating Line of Sight" Cumberland Valley MD SHRM, Hagerstown, MD